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Responsible Gaming

Responsible Gaming Policy

Our Commitment

At Pinco Win, we believe online gaming should be an enjoyable and controlled form of entertainment. While many players participate responsibly, we recognize that gambling can cause harm if it is not managed carefully. This policy outlines our proactive approach, available tools, and useful resources to help players maintain healthy gaming habits.

Staying in Control

Gambling should never be viewed as a way to make money or solve financial difficulties. To help ensure gaming remains a hobby, we encourage all players to consider these questions:

  • Have you ever felt the need to reduce your gambling activities?
  • Has someone expressed concern or criticism about your gambling habits?
  • Have you experienced guilt or regret after playing?
  • Have you tried to win back losses quickly or recklessly?
  • Do you sometimes gamble to escape stress, anxiety, or sadness?

You can take a free, confidential self-assessment here: Gamblers Anonymous 20 Questions.

Assessment Guide:

  • 0 “Yes” answers: Low risk.
  • 1 “Yes” answer: Consider monitoring your habits closely.
  • 2+ “Yes” answers: High risk – seek professional guidance.

Self-Exclusion Options

If you feel your gambling is getting out of control, you can voluntarily block access to your account for a fixed or permanent period. Available self-exclusion durations:

  • 1 year
  • 3 years
  • 5 years
  • 10 years
  • Lifetime (permanent ban)

How to activate:
You can request self-exclusion via your account’s Responsible Gaming settings. Once activated, you will not be able to log in or receive marketing communications until the exclusion period ends. Lifetime bans are irreversible.

Cooling-Off Periods

If you only need a short break, you can activate a cooling-off period that temporarily blocks betting and deposits:

  • 24 hours
  • 7 days
  • 1 month
  • 3 months

Cooling-off starts instantly and cannot be ended early. After the period expires, your account access will be restored automatically.

Support and Treatment Services

If you need professional help or advice, we recommend these organizations:

Preventing Underage Gambling

We strictly prohibit anyone under 18 from registering or playing. If we discover an underage account, it will be closed, winnings forfeited, and funds returned.

Age verification measures include:

  • ID checks during registration
  • Proof-of-age requests at any time
  • Marketing aimed only at legal-age audiences

For additional protection, parents and guardians can use filtering software such as:

Responsible Play Tips

  • Set a personal deposit limit before playing.
  • Never chase losses with bigger bets.
  • Decide on a session time limit and stick to it.
  • Avoid gambling when stressed, tired, or under the influence.
  • Take regular breaks to maintain focus and enjoyment.
  • Keep only one account to better track your play.

Contact

For responsible gaming inquiries or self-exclusion requests. All communications are confidential and handled with sensitivity.